Refund Policy

Last Updated: 14/02/2026

1 Introduction & Scope

This Refund Policy outlines the terms under which refunds may be granted by Cloudra Technologies ("Company," "we," "our," or "us") for digital services, development projects, consulting, and SaaS products.

Note: As we provide customized, digital, and service-based solutions, refund eligibility is limited and subject to the conditions described below.

2 Service-Based Projects

2.1 Project Initiation

A project is considered initiated once any of the following has commenced:

  • Discovery sessions
  • Planning or strategy development
  • Design work
  • Development or technical setup
  • Consultation or advisory services

Important: Once a project has commenced, payments made are generally non-refundable.

2.2 Milestone Payments

  • Payments made for completed milestones are strictly non-refundable.
  • Each milestone is considered accepted if feedback is not provided within the agreed timeline.

2.3 Completed Work

Payments for completed and delivered work are non-refundable.

Delivery is considered complete when:

  • Agreed deliverables have been provided
  • Access credentials, files, or deployment details have been shared

2.4 Client Delays or Non-Cooperation

Refunds will not be issued in cases where disruption results from:

  • Failure to provide required content or credentials
  • Delayed approvals or communication
  • Scope changes after commencement

3 Advance Payments & Deposits

Advance payments secure project scheduling and resource allocation. Such payments are non-refundable once work has commenced.

Note: If work has not started, refund requests may be evaluated at our discretion.

4 Change Requests & Scope Modifications

Requests outside the originally agreed scope will incur additional charges. Refunds will not be issued due to dissatisfaction arising from scope changes or newly requested features.

5 Eligible Refund Situations

  • Work has not started on the agreed project
  • We are definitively unable to deliver the agreed service
  • Verified evidence of duplicate payment

6 Non-Refundable Circumstances

Completed work or delivered milestones
Subjective dissatisfaction after revisions
Client-caused delays
Cancellation after work has begun
Third-party platform dependencies once implemented

7 SaaS & Subscription Services

7.1 Monthly Plans

Monthly plans are non-refundable once the billing cycle has begun.

7.2 Annual Plans

Annual subscriptions may be eligible for a partial refund within seven (7) days of purchase if stated in the agreement.

7.3 Cancellation Policy

Cancellation does not entitle the client to a refund for the remaining billing period.

7.4 Auto-Renewal

Subscriptions automatically renew unless cancelled prior to renewal date.

8 Third-Party Services

We are not responsible for service outages, limitations, or suspensions caused by third-party platforms. Refunds will not be issued for disruptions outside our control.

9 Chargebacks & Payment Disputes

Clients are encouraged to contact us before initiating chargebacks. We reserve the right to dispute illegitimate chargebacks and recover associated fees.

10 Refund Processing Timeline

Approved refunds will be processed within 7–14 business days via the original payment method.

11 Governing Law

This policy shall be governed by the laws of India. Disputes shall be resolved through negotiation, mediation, or appropriate legal proceedings.

Have questions about our refund policy?

Reach out to us directly to discuss your concerns.

cloudratechs@gmail.com
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